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Privacy Policy

Workkub Technology Co., Ltd.

Last Updated: 14 Mar 2025

Workkub Technology Co., Ltd. ("we", "our", "Workkub") takes your privacy very seriously. This Privacy Policy explains how we collect, use, and disclose your information when you use our services through the workkub.com website, applications, and related platforms.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to all information collected through our website workkub.com, applications, and other channels that reference this policy, including interactions with our platform, emails, and other online communications.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: When you register or update your account, we collect information such as your name, surname, email, phone number, password (stored in encrypted form), and other profile information.
  • Payment Information: When you purchase products or services, we may collect payment information such as credit/debit card numbers (only the last 4 digits), billing address information, and other transaction details. Payment processing is conducted through trusted third-party payment providers, and we do not store sensitive payment information such as CVV codes or full card numbers.
  • Company Information: If you use our services on behalf of an organization, we may collect information about your organization such as company name, business type, company size, tax ID, registered address, and other relevant information.
  • User Content: Any information you input into our platform, such as queries, requests, messages, uploaded files, and preferences. We collect these to provide and improve your experience.
  • Communications: When you contact us (e.g., for support or questions), we collect the information you provide in that communication.
  • Survey and Questionnaire Data: Information you provide when answering questionnaires or participating in market research.

2.2 Information We Automatically Collect

  • Usage Information: We collect information about your interactions with our services, such as:
    • Features and content you access
    • Frequency and duration of use
    • Usage patterns and activities on the platform
    • Search terms and requests you make through the platform
    • API usage logs and service calls
  • Device and Connection Information: We collect information about your device and connection, such as:
    • Device type and model
    • Operating system and version
    • Browser type and version
    • IP address
    • Network and connection information
    • Location information derived from IP or GPS (if you permit)
  • Cookies and Tracking Technologies: We and authorized third parties use cookies, web beacons, tracking pixels, and similar technologies to collect and analyze usage data, personalize content, and conduct advertising and marketing activities. Please see our Cookie Policy for more information.

2.3 Information from Other Sources

We may receive information about you from other sources, such as:

  • Business partners who offer services jointly with us
  • AI partner providers that you use through our platform
  • Public sources, such as publicly available databases, social media, and generally available information
  • Third-party service providers who have the right to share your information with us

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

  • Managing your account and providing you with access to the platform and features
  • Facilitating connections to third-party AI services as requested by you
  • Processing transactions and managing payments
  • Improving and developing new services and features
  • Fixing technical errors and troubleshooting issues
  • Analyzing usage data to enhance efficiency and improve platform performance

3.2 Communicating with You

  • Sending service-related communications such as transaction confirmations, account updates, and security alerts
  • Providing customer support and answering questions
  • Sending marketing communications, promotions, and news about new products and services (if you opt-in)
  • Requesting feedback and conducting surveys to improve our services

3.3 Personalizing Your Experience

  • Customizing settings and usage based on your preferences
  • Recommending features, products, or services that may be beneficial to you
  • Remembering your settings and configurations
  • Optimizing search and results to align with your needs

3.4 Security and Protection

  • Verifying your identity and preventing unauthorized access
  • Detecting and preventing fraud, harmful activities, and violations of our policies
  • Monitoring compliance with our terms of service
  • Protecting our systems, data, and assets
  • Resolving disputes and enforcing our agreements

3.5 Legal Compliance

  • Complying with applicable legal obligations
  • Responding to legal processes and requests from government authorities
  • Enforcing our policies and terms of service
  • Protecting our rights, privacy, security, or property, or that of you or others

4. Sharing Your Information

We may share the information we collect in the following situations:

4.1 AI Partner Providers and Third-Party Services

  • We share necessary information with AI partner providers that you choose to use through our platform to deliver the services you request
  • For features or services you enable, we may send information to third-party service providers that help us provide those services

4.2 Service Providers and Contractors

We may share information with third parties who work on our behalf, such as:

  • Payment processors to handle transactions
  • Hosting and cloud providers for data storage and service delivery
  • Analytics providers to help us understand platform usage
  • Marketing and communication providers to help us send messages and communications
  • Customer support providers to help address issues and requests

These third parties have contractual obligations to keep your information secure and confidential.

4.3 Business Partners

We may share information with business partners to offer related services, promotions, or joint activities. We will share this information when you choose to access those services or when you provide consent.

4.4 Legal Compliance and Rights Protection

We may disclose your information if we believe in good faith that it is necessary to:

  • Comply with applicable laws, or respond to legal processes or requests from government authorities
  • Enforce our terms of service and other agreements
  • Detect, prevent, or address fraud, security issues, or technical problems
  • Protect the rights, property, or safety of us, our users, or the public

4.5 Business Transfers

In the event of a merger, acquisition, corporate reorganization, bankruptcy, sale of all or a portion of our assets, or similar event, any information we collect may be transferred or shared with third parties involved in such transaction.

4.6 With Your Consent

We may share your information with other third parties when you consent to such sharing.

4.7 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for analytics, research, or statistical purposes.

5. Data Security

We implement appropriate technical, physical, and administrative security measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Limiting access to personal information to employees, contractors, and agents with a business need to process such data
  • Using firewalls, intrusion detection, and malware protection systems
  • Regular system and data usage audits to identify risks and threats
  • Training employees on privacy and data security
  • Regular review of security and privacy practices and updating as necessary

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we use appropriate measures to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the services you request or for other purposes outlined in this policy, unless a longer retention period is required by law.

Specific retention periods will depend on the nature of the information and the purposes of processing. Generally, we will retain:

  • Account Information: For as long as you have an active account with us, and for a reasonable period afterward in case you decide to return to our services
  • Transaction Data: As required by financial and tax regulations, typically between 5-10 years
  • Communication Data: For as long as you have an active account, and possibly longer if needed for customer support or dispute resolution
  • Usage Data: Typically no more than 2 years after collection, or in aggregated and anonymized form for longer periods

When your personal information is no longer necessary, we will securely delete or anonymize it, unless we are permitted or required by law to retain it longer.

7. Your Privacy Rights

Depending on your jurisdiction, you may have various rights regarding your personal information, including:

7.1 Access and Portability Rights

  • Right to Access: You have the right to request a copy of the personal information we have collected about you, including information about how we use and share that information
  • Right to Data Portability: You may have the right to receive your information in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller

7.2 Correction and Deletion Rights

  • Right to Correction: You have the right to request correction of inaccurate or incomplete personal information
  • Right to Deletion (or "right to be forgotten"): In certain circumstances, you have the right to request deletion of your personal information

7.3 Restriction and Objection Rights

  • Right to Restrict Processing: In certain circumstances, you have the right to request restriction of processing of your personal information
  • Right to Object: You have the right to object to processing of your personal information in certain circumstances, particularly when we process your data based on legitimate interests or for marketing purposes

7.4 Rights Related to Automated Decision-Making and Profiling

  • You have the right not to be subject to a decision based solely on automated processing which produces legal effects or similarly significantly affects you, including profiling

7.5 Right to Withdraw Consent

  • If we process your data based on consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal

7.6 Right to Complain

  • You have the right to lodge a complaint with a data protection authority in your jurisdiction

7.7 How to Exercise Your Rights

To exercise your privacy rights, please contact us at privacy@workkub.com with details about your request.

We may request additional information to confirm your identity and ensure your right to make the request. We will respond to your request within the time frame required by law, typically within 30 days.

Please note that there may be situations where we cannot give full access to all information or fulfill your request, such as when disclosing certain information would reveal personal information about another person, or when we are legally prohibited from disclosing or deleting certain information. In such cases, we will explain the reasons for our decision.

8. International Data Transfers

Workkub is a company based in Thailand, and we may process and transfer personal information to countries or regions other than where you reside, which may have different data protection laws.

When we transfer personal information internationally, we comply with applicable laws and implement appropriate safeguards to ensure your data remains protected. These may include:

  • Transferring to countries deemed by relevant authorities to have adequate data protection
  • Using standard contractual clauses approved by relevant regulatory authorities
  • Implementing approved certification mechanisms, such as the Privacy Shield frameworks
  • Obtaining your explicit consent for the transfer in certain cases

If you would like more information about the international transfer of your personal information and the safeguards we have in place, please contact us using the details provided in the "Contact Us" section.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files that websites place on your computer or mobile device when you visit a site. We and authorized third parties use cookies, web beacons, tracking pixels, and similar technologies to collect and analyze usage data, personalize content, and conduct advertising and marketing activities.

9.2 Types of Cookies We Use

  • Necessary Cookies: Required for the website to function and cannot be switched off in our systems
  • Analytics/Performance Cookies: Help us analyze how visitors use our website
  • Functional Cookies: Allow the website to remember choices you make to improve your experience
  • Advertising/Tracking Cookies: Help us and our advertising partners serve relevant advertisements

9.3 Managing Cookies

You can control and manage cookies in your browser by changing your browser settings to reject some or all cookies. However, please note that disabling certain cookies may impact your experience on the website.

For more information about how to manage cookies in your browser, please visit your browser's website.

10. Children's Privacy Protection

Our services are not targeted at or designed for individuals under the age of 16 (or as defined by local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below. We will take steps to promptly delete that information from our systems.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal changes, or improvements to our services.

When we make significant changes to this policy, we will notify you by:

  • A clear notice on our website or platform
  • Sending you an email or notification directly (for significant changes)
  • Updating the "Last Updated" date at the top of this Privacy Policy

We recommend that you review this Privacy Policy periodically to stay informed about our latest updates. Your continued use of our services after the changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Workkub Technology Co., Ltd.
Email: privacy@workkub.com

If you have a privacy concern that we have not addressed satisfactorily, you may contact your local data protection authority. We are committed to working with you to fairly resolve any privacy concerns you may have.